Privacy Policy

West Sacramento Glove Works

Effective Date: November 2, 2026

West Sacramento Glove Works ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, www.westsacgloveworks.com, contact us, or purchase our services.

1. Information We Collect

We may collect the following information when you interact with our website or business:

Contact Information: Your name, email address, phone number, and mailing or shipping address.
Order Information: Details about the services you request, your baseball or softball glove, transaction history, and shipping information.
Payment Information: Payment details processed securely through third-party payment providers.
Website Usage Information: Information such as your IP address, browser type, device information, pages visited, and interactions with our website.
Communications: Information you provide through contact forms, emails, or other communications with us.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders for glove cleaning, conditioning, re-lacing, repairs, restoration, and other services.
Communicate with you about your orders, estimates, and service requests.
Process payments and arrange shipping or pickup.
Respond to questions and provide customer support.
Improve our website, services, and customer experience.
Measure the effectiveness of our advertising and marketing efforts.
Maintain business records and comply with applicable laws.

We may also send promotional communications where permitted by law. You may opt out of marketing emails at any time.

3. Payment Processing

Payments made through our website are handled by third-party payment processors.

These providers process payment information according to their own privacy policies and security practices. We do not directly store complete credit card numbers on our website.

We may retain limited transaction information necessary for order fulfillment, accounting, refunds, and customer service.

4. Cookies, Analytics, and Advertising

Our website is hosted by Squarespace and may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the browsing experience.

We may also use Google Ads and related measurement tools to evaluate advertising performance and understand how visitors interact with our website.

Depending on the tools enabled, these technologies may collect information about website visits, interactions, and advertising referrals.

You can manage cookies through your browser settings and any cookie preference controls provided on our website.

You can learn more about Google's advertising privacy practices at https://policies.google.com/privacy.

5. Sharing Your Information

We do not sell customer contact lists or personal information to data brokers.

We may share information with trusted service providers when necessary to operate our business, including:

Squarespace, for website hosting and online commerce.
Payment processors, to complete transactions.
Shipping providers, to deliver or return gloves.
Google and other analytics or advertising providers, to measure website and advertising performance.
Other service providers supporting our business operations.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.

Advertising technologies may involve additional disclosures of information, depending on our website settings.

6. Data Security and Retention

We take reasonable steps to protect customer information from unauthorized access, misuse, or disclosure.

However, no internet transmission or electronic storage system is completely secure.

We retain personal information only as long as reasonably necessary for business operations, customer service, recordkeeping, legal compliance, and other legitimate purposes.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal requirements and exceptions.

You may also opt out of promotional emails and manage certain cookies or advertising preferences.

Depending on where you live and which privacy laws apply to our business, you may have additional rights regarding your personal information.

We will review privacy requests and respond as required by applicable law.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website and services are intended for customers purchasing baseball and softball glove care services.

We do not knowingly collect personal information online from children under the age of 13. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.